Canvas Help & Support
Canvas Toll-Free 24/7 Support Hotline
Canvas Support is available 24/7 for SAC Students using the toll-free Canvas Support phone number. Canvas' expert representatives are able to access and troubleshoot all SAC courses, and answer any questions on how to use Canvas, including how to access and complete content. Students should always call the Canvas Support hotline first for any assistance, questions, or problems with a Canvas course. The Canvas Support number is free to students and support is available 24/7.
Your course Instructor is the best resource for help in a course. Contact your Instructor with any questions or issues that you may have with the course or the content. You can contact your instructor by clicking the "Help" link on the Global Navigation Menu on the left side. Select "Ask Your Instructor a Question" from the menu. Use the pull down menu to select the course you have a question in, then type your Message in the provided text box. Once complete, click the "Send Message" button to message your Instructor.
Canvas Student Guides
The Canvas Students Guides provide written instructions on how to do anything and everything in Canvas. The Canvas Student Guides can be accessed directly at
Canvas Student Video Guide
The Canvas Student Video Guide provides video instructions on many of the most used Canvas features. The
Canvas Student Video Guides can be accessed directly at
www.guides.canvaslms.com (click "Video Guides" then find the Student section). The Canvas Student Guides can also be accessed directly from Canvas by clicking the "Help" link on the Global Navigation Menu on the left side, then selecting "Search the Canvas Guides" from the menu.
Getting Started with Canvas at SAC
Getting Started on Canvas at SAC Student Guide provides students with some basic information about using Canvas at SAC.
Canvas Online Training
SAC provides Canvas Training for students. All students are enrolled in an online training workshop
SAC Student Canvas Training. Students will see this workshop on their Dashboard.
SAC Student Canvas Training workshop is an optional, self-paced workshop designed to teach students the technical skills needed to successfully complete a course using Canvas.
SAC Student Canvas Training workshop is required, will impact or affect a student's grades or GPA, and will not appear on any transcript.
Canvas In-Person Workshops
SAC Distance Education periodically offers in-person Student Canvas Training workshops through out the semester. Workshop dates, times, and locations will be posted to the
SAC Distance Education Website in the Student Resources section. Student Canvas Training workshops will introduce students to the Canvas LMS, and show them how to navigate, access courses, navigate through a course, access coursework, submit assignments (discussions, assignments, quizzes, etc.), view their grades, and communicate.
Canvas can be accessed by typing the following URL or address in a web browser:
Canvas Log In
Use your Web Advisor User ID and Password to log into Canvas. If you receive a log in error, log into Web Advisor. If you are able to log into Web Advisor, try resetting your password. Wait 15 minutes then try logging into Canvas again with the new password. If you are not able to log into Web Advisor, use the "What is my User ID?" and/or "What is My Password?" self-help links to reset your password. If you are still unable to reset your password contact the
Admissions & Records Office at (714) 564-6005.
Three (3) unsuccessful log in attempts will lock your account for 15 minutes. Accounts will automatically unlock 15 minutes after the last log in attempt. Do not attempt a log in on any College application (e.g. Web Advisor, Canvas, etc.) during the 15 minutes or the account will not unlock.
Canvas User Agreement
OpenCCC: Create Account:
If you are redirected to the OpenCCC page:
Enter your OpenCCC username and password.
If you do not remember it, then you will still need to complete the form.
Click to "Create a New Account".
When you click to "continue" you will be informed if you have an existing account.
Click to have your reset password sent to you.
Open your email and click on the reset password link.
Change your password.
Login to Canvas with your WebAdvisor ID. Upon redirection to OpenCCC, enter your CCC Username and new password.
You should now be logged into your Canvas Account.
This is the only time you will need to synchronize your CCC Apply account with Canvas at SAC.
Note: If you're receiving an "Error" message when trying to complete the process for creating an account with OpenCCC at the bottom of the first page, follow the following step:
- Instead of entering your Social Security Number, check the box that states
"Check this box if you do not have a Social Security Number or Taxpayer Identification Number, or decline to provide one at this time". and click "Continue".
If you still have problems with OpenCCC apply account, please call OpenCCC directly at 877-247-4836.
Detailed Instructions on
Open CCC Account Creation.pdf
Navigation in Canvas
The Dashboard in Canvas will be the first page displayed after log in, which displays course tiles for designated "favorite" and new courses. To access a course, click on the Course Name. The Dashboard can also be accessed by clicking the "Dashboard" link on the Global Navigation Menu on the left side of the screen. For more information on using the Dashboard in Canvas, read the following "How To" document:
How do I use the Dashboard as a student?
If you do not see your courses on Dashboard, here is the link on
How to Bookmark a Course on Dashboard in Canvas
Global Navigation Menu
The Global Navigation menu is always located on the left side of the screen in Canvas, and contains quick links to your (Canvas) Account, the Dashboard, Courses (List), Calendar, Inbox (Messages), and Help. Click on the link to access that area of Canvas. The left facing arrow at the bottom of the Global Navigation Menu will collapse or expand the Global Navigation Menu in the left margin. Click this left facing arrow if you do not see the Global Navigation Menu. For more information on using the Global Navigation Menu, read the following "How To" document:
How do I use the Global Navigation Menu as a student?
SAC Course "Tour"
The following short video provides an introduction and overview of a SAC Course in Canvas, including how to navigate in a course:
While SAC Instructors are strongly encouraged to use the provided course structure, Instructors can customize their course in Canvas, including the Course Home Page and Course Navigation Menu. Therefore, what you see in the video above may not exactly match what you see in your own course(s).
Course Home Page
The Course Home page is the first page displayed when entering a course. The Course Home page will provide links to the individual modules at the top; quick course links to the Syllabus, Grades, Announcements, Course Q&A Discussion, and Instructor Contact; and links and information on Canvas Help & Support. Use the links provided on the Course Home Page to navigate to the designated areas of the class.
Course Navigation Menu
In a course, the Course Navigation Menu is located towards the left side of the screen and provides links to frequently used areas of the course such as the Home Page, Modules, Canvas Syllabus, Grades, (Course) Announcements, and Discussions. Simply click on the provided link to access that area of the course. The Course Navigation Menu is always visible on the left of the page. The "hamburger" icon at the top left will collapse or expand the Course Navigation Menu. Click the "hamburger" icon if you do not see the Course Navigation Menu.
Accessing Course Content
In Canvas, content is organized into Modules. Modules can be accessed by clicking on the "Modules" link on the Course Navigation Menu, or by clicking on the individual Module button on the Course Home Page. The Module Index Page will provide a list of all course modules, and the content contained. Click the name of the module to expand or collapse a module. To access content within a module, click on the item to open it. Once in a content item, use the "Previous" and "Next" buttons located at the bottom of each page to navigate through the content in the module. For more information, read the "How To" document
How do I view Modules as a student?
Completing Coursework (Assignments)
Discussions are online bulletin boards, where users can read and respond to others' posts which are called Threads. Discussions allow users to have a virtual, asynchronous conversation. Most Instructors will provide a link to the discussion within the module. To access the discussion, click the provided link. Discussions can also be accessed by clicking the "Discussions" link on the Course Navigation Menu. Once in a discussion, students can post a response by clicking the "Reply" button directly below the instructor's prompt. Other student's responses will be listed beneath the initial prompt. To reply to another student's post, click the "Reply" link directly beneath the post you want to reply to. Enter the response in the provided text box, then click the "Post Reply" button to save and publish the post. For more information, read the "How To" document
How do I reply to a discussion as student?
Usually, Instructors will provide a link to an assignment within a module.
To access an assignment, click the provided link. Assignments can also be accessed from the Course Activity Stream, Grade Book, and Canvas Syllabus by clicking on the assignment link. For more information on accessing Assignments, read the "How To" document
How do I view Assignments as a student?
To complete an Assignment, click on the Assignment title to open it. The Assignment page will have the information and instructions for the assignment. Click the "Submit Assignment" button located toward the top right of the page. Next, select the Submission Type. Instructors can allow a variety of submission types for an assignment such as file upload, text entry, website URL, and media. The most common types are file upload and text entry. To upload a file, click the "File Upload" tab at the top, then the "Choose File" or Browse button. Then select the file from your computer. If you want to type in your assignment, click the "Text Entry" tab at the top, then either type or copy and paste the assignment into the provided text box. The
Rich Content Editor can be used to format text and add media (audio, video, image). If any, comments about the assignment submission can be added in the provided Comments field. Click the "Submit Assignment" to electronically turn the assignment in. For more information on submitting an Assignment, read the "How To" document
How do I submit an online assignment?
In Canvas, Quizzes and Tests are synonomous. Instructors will normally provide a link to a quiz (test) within a module. To access a quiz (test), click on the provided link. Quizzes (Tests) can also be accessed from the Course Activity Stream, Grade Book, and Canvas Syllabus by clicking on the quiz (test) link. The Quiz (Test) Information will appear at the top, including the due date, points, number of questions, availability and time limit. Instructors can control what options a student has on a quiz, and how the quiz will appear to them. To begin the quiz (test), click the "Take the Quiz" button. In a quiz, students may see all of the questions listed on the same page, or only one. If only one question is displayed, click the "Next" button at the bottom to proceed to the next quiz question. There are a variety of quiz question types available in Canvas including Multiple Choice, True/False, Fill in the Blank, Fill in Multiple Blanks, Multiple Answers, Multiple Dropdowns, Matching, Numerical Answer, Formula Question, Essay, File Upload, and Text. Each question type will require students to respond differently. Responses may include selecting the correct answer(s), typing an answer, selecting the answer from a drop down menu, and uploading a file. When complete, students will need to click the "Submit Quiz" button to turn in their test. Instructors may allow the students to view their quiz responses, results, correct answers and feedback when the quiz has been completed. For more information on taking a quiz in Canvas, read the "How To" document
How do I take a quiz?
Students can access and view grades for all enrolled courses from the Dashboard by clicking the "View Grades" link on the right sidebar menu; or while in a specific course by clicking the "Grades" link on either the Course Navigation Menu or Course Home Page. The Grades Page displays all course assignments (discussions, assignments, quizzes, group work, etc.) and the associated grades in chronological order. Assignments can be accessed by clicking on the Assignment name on the Grades Page. The Grades Page allows students to (1) Sort or filter the grade display, view the (2) assignment name, (3) due date, (4) assignment status, (5) grade earned, (6) total point value of the assignment, (7) scoring details, comments, and/or associated rubric, (8) assignment type icons for unsubmitted assignments, and (9) an option to print your grades for the course. Flags next to assignments will indicate if they were submitted Late or are Missing (not submitted). To view Instructor feedback, click the feedback icon next to an assignment. For more information on Grades in Canvas, read the "How To" document
How do I view my grades in a current course?
Conversations is the messaging tool in Canvas, which allows students to communicate with the instructor and (when permitted) other students in their courses. Conversations can be accessed by clicking the "Inbox" link on the Global Navigation Menu. The Conversations Index Page will have two columns. All conversations (threaded or organized messages) will be displayed chronologically on the left side. The right side will display a selected Conversation. The toolbar has options to (from left to right) Filter the Conversations display (all courses or a specific course), Display the entire Inbox or filter by message type, Compose a New Message, Reply, Reply All, Archive, Delete, Settings, and a Search Messages field. To start a conversation, click the "Compose a New Message" icon on the Conversations toolbar at the top. A new window will pop up, select the course, the recipient(s), enter a subject, and type the message in the provided text box. Click the "Send" button to send the message. For more information on Conversations, read the following "How To" documents: How do I use Conversations as a student?,
How do I send a message to a user in a course in Conversations as a student?, and
How do I reply to a message in Conversations as a student?
Contact the Instructor
Students can contact the instructor direcly in Canvas. Instructors may provide their contact information and preferences on the Instructor Contact Page located in the Course Information Module. Students should contact the instructor via the instructor's stated preferred method. Students can contact the instructor using Conversations, from the Help Menu, or from links provided on the Instructor Contact Page. To message the instructor from the Help menu, click the Help link on the Global Navigation Menu. Select "Ask Your Instructor a Question" from the menu. Use the pull down menu to select the course you have a question in, then type your Message in the provided text box. Once complete, click the "Send Message" button to message your Instructor.
Canvas Mobile App
Canvas provides users with a Mobile App for both iOS and Android systems. Users can access and participate in their Canvas courses on mobile devices using the App. For more information on downloading and using the Canvas Mobile Apps, read the following "How To" document
Mobile Guides - Canvas by Instructure
It is not recommended for students to complete assignments or quizzes using the Canvas Mobile App. Mobile devices can have unstable internet connectivity which can result in errors, timeouts, and other problems when completing an assignment or quiz. Assignments and quizzes should be completed using a desk top or laptop computer with a stable, consistent internet connection.
Notification Preferences & User Settings
Canvas Notification Preferences determins how users will receive communications from Canvas. While there are default notification settings, users can customize how and when they receive communication from Canvas. To modify the notification preferences, click the "Account" link on the Global Navigation Menu. Select "Notifications" from the menu. There are four (4) delivery types for Canvas notifications: (1) Notify Me Right Away, (2) Daily Summary, (3) Weekly Summary, and (4) Don't Send. Users can click on the notification option to select it. For more information on Notification Preferences, read the "How To" document
How do I set my Canvas notification preferences as a student?
Students are required to have an active "Notify Me Right Away" setting for Announcements and Conversation Messages.
In Canvas, certain fields are not able to be changed by users such as Name, Display Name, and Primary Email Address. These fields are populated directly from the Student Information System (SIS) or Web Advisor. However, the Canvas User Settings allow students to add an additional Email Address(es) for communication, and a cell phone number to receive Canvas communications via text (SMS) message. To access the User Settings, click the "Account" link on the Global Navigation Menu. Select "Settings" from the menu. To add an additional Email address or Cell Phone, click the "+ Email Address" button on the right sidebar menu. Click the Email tab at the top. Enter the additional Email address, and click the "Register Email" button. To add a Cell Phone number for text messages, click the "+ Contact Method" link on the right sidebar. Enter the Cell Phone number with no dashes (e.g. 8885551234), select the provider from the pull down menu, then click the "Register SMS" button. Note that Text Messaging Rates from your carrier will apply. Additional Email Addresses and Cell Phone numbers can be deleted from the Canvas account by clicking the "Delete" icon. For more information on User Settings in Canvas, read the following "How To" documents:
How do I add an additional Email address as a contact method in Canvas as a student? and
How do I add a text (SMS) contact method in Canvas as a student?
Canvas is designed for maximum compatibility with minimal requirements. However, there are a few minimum technical requirements. For more information on Technical Requirements for Canvas, read the "How To" document
What are the basic computer specifications for Canvas?
Screen Size: Optimal screen size for viewing Canvas is 800 x 600 (average size of a notebook computer). For smaller screen sizes, use the Canvas Mobile App.
Operating Systems: It is recommended to use the most up-to-date versions of operating systems. At a minimum, users will need one of the following systems:
Windows 7 or newer
Mac OSX 10.6 or newer
Mobile Operating Systems: It is recommended to use the most up-to-date versions of mobile operating systems. At a minimum, users will need one of the following systems:
iOS 7 or newer
Android 4.2 or newer
Computer Speed and Processor: Newer devices will always be faster and more reliable. At a minimum, use a computer that is no more than five (5) years old with 1GB of RAM, and a 2GHz processor.
Internet Speed: While Canvas has been designed to accommodate low bandwidth environments, it is recommended that the Internet speed be no less than 512 kbps.
Screen Readers: Canvas is compatible with the latest versions of the following screen readers:
Supported Browsers: Canvas supports the current and first previous major releases of the following browsers:
Required Components: Canvas does require Flash and
For optimal functionality, SAC recommends using only Firefox or Chrome as the browser for Canvas. IE and Edge
DO NOT work consistently with all Canvas features and functions.
Help & Training - Web Browser Suggestions
Canvas recommends using
Google Chrome or
Students are more successful in their online courses when they are prepared!
This orientation will evaluate student strengths and weaknesses as well as identify the expectations of an online class. Students will Interpret learning styles, determine the best way to utilize the materials in an online class, and develop skills and tools to be an effective learner in an online class.
NOTE: Your instructor might require you to complete this orientation prior to your online course.
Welcome to the SAC Student Canvas Technical Training Workshop! This is a self-paced, technical training workshop. There are two levels of training provided: Novice - intended first time Canvas users and students taking traditional face-to-face courses, will cover the basics of Canvas, and Advanced - intended for more experienced Canvas users and students taking hybrid and/or online courses. An electronic certificate will be awarded for each level of training completed.
This is NOT a required course. This workshop is to teach students the technical skills necessary to complete a course using Canvas, and there is no "official" grade associated with the workshop. This course is not required, and will not affect student grades or GPAs. This course will not appear on your transcript.
Spring 2019 Student Training.pdf
TIME / LOCATION
|Canvas Basics||Learn how to: Access Canvas, navigate a course, submit an assignment, participate in a discussion board, take a test, upload a picture, change your notification settings, and view your grades.|
Wed. – 8/25/2019
Thurs. – 9/5/2019
Mon. – 9/9/2019
11:00 am (D-307)
PH: (714) 564–6725
FAX: (714) 647–0761
Distance Education Office
Cesar Chavez Building Room A-101
1530 W. Seventeenth St.
Santa Ana, CA 92706
Fall & Spring Semesters
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST) & By Appointment
Closed Saturday & Sunday
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Closed Friday, Saturday, & Sunday