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Support & Contacts
Who do I contact if I cannot see my course on Canvas?
Verify that you are registered for the course and have paid for it on
Self-Service
.
Prior to the First Day of Classes: Online courses are made available on the first day of class. While some instructors may provide access prior to the first day, it is at their discretion. Check Canvas on the first day of class to see if your course has been made available.
After the First Day of Classes: Verify that you are registered for the course in
Self-Service
, and that you have not been dropped. If you are registered, contact Distance Education Office by filling out the
Support Request Form.
If you recently registered for the course
in
Self-Service,
it may take up to 6 hours after the registration was finalized for the course to appear on Canvas
. If it has been more than 8 hours since the registration was completely processed, contact your instructor or contact Distance Education Office by filling out the
Support Request Form
.
Be sure to include your
Full Name
,
Course Name
,
Section Number
,
Student ID
, and the
Issue(s)
to help ensure that we can respond to your request in a timely fashion.
If you can't view your courses on your Canvas Dashboard, you may need to favorite the course in your Courses list.
Instructions on how to favorite courses on Dashboard in Canvas.
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