Technical Specifications, Requirements, and Questions:
Are there computers on campus that I can use?
Computers with internet access are available to students in the
Academic Computing Center (Cesar Chavez Building room A-106), and at the
Neally Library (Building L, room 103).
Is there a wireless network at Santa Ana College?
There is a free wireless network available to students at Santa Ana College. From the available wireless networks, select SAC-Student and follow the prompts. Use your Web Advisor User ID and password to log into the wireless network.
Does Santa Ana College provide student Email addresses?
Santa Ana College does issue student Email addresses. In addition, current students have free access to Microsoft Office 365, including downloads.
Complete instructions are available on the
Admissions & Records home page or by clicking this link:
http://rsccd.edu/Departments/Information-Technology-Services/Pages/Student-Email-Cloud.aspx. SAC student Email addresses are formatted as the WebAdvisorID@student.sac.edu (e.g. firstname.lastname@example.org)
My computer froze in the middle of a test, how do I get back in?
If your instructor allows multiple attempts on the test, then you should be able to go back to the content area that the test was in and re-launch it. If the instructor only allows one attempt, you will be locked out of the test and should
contact your instructor immediately
. Be sure to let your instructor know exactly what happened, and any error messages you received. It is at the instructor's discretion if they choose to open the test for you again. To help reduce the possibility of your computer freezing during a test, follow the following suggestions:
- Reboot your computer prior to starting a test (turn the computer off, leave it off for a minute, then turn it back on).
- Use a Canvas support browser such as Firefox (preferred) or Chrome.
- Ensure that pop-ups, cookies, Java and Flash are all enabled.
- Do not use a wireless connection, use a computer that is physically connected to a reliable network.
- Do not use a tablet or mobile device, as some features may not work. Use a desktop or laptop computer.
- Do not have any other programs open on the computer as they can interfere with the test and cause the browser to close unexpectedly.;
- Do not leave the test page once the test has been started, you will not be able to access it again.
- Complete the exam once you have opened it.
- Do not close the browser window during the assessment as you will not be able to access it again.
- Be aware of time constraints. The instructor can set a time limit and the test must be completed before time expires.; If a time limit was set, there will be a timer on the test page that will let you know how much time you have left.
- Remember to scroll down to the bottom of the page, and to click the "Submit" button once you have completed the test. This will ensure that the exam is submitted to the instructor.
Student Discounts on Software:
Where can I get Microsoft Office at a student discounted rate?
As a California Community College, Santa Ana College can offer you access as a registered student to a discounted student version of Microsoft Office. You must verify enrollment at
. Current SAC students also have access to Microsoft Office 365 with their SAC student Email accounts. Office 365 also has an option to download a student version of Microsoft Office products.
are available on the
Admissions & Records
home page or by clicking this link:
. SAC student Email addresses are formatted as the WebAdvisorID@student.sac.edu (e.g.
General Distance Education and Online Learning:
Enrollment, Registration, and Waitlist:
How can I search for an Online or Hybrid course?
Complete search instructions and a course search engine can be found on the SAC
Online & Hybrid Course Search website.
How can I search for an Open Educational Resources (OER) course?
Students can search for Open Educational Resources (OER) courses at SAC in
Web Advisor. On the
Web Advisor course search page, under Section Type, select
OER - Open Educational Resource. Complete search instructions and a course search engine can be found on the SAC
Search for OER Courses website.
How do I register for an Online, Hybrid, or Open Educational Resources (OER) course?
Registration for an online course or hybrid course is handled the same as traditional class enrollment:
- Continuing Students who actively attended the previous semester may complete registration by computer.
- Students enrolling for the first time or who are returning after not attending the previous semester must complete an Admission Application by applying online at
- Registration appointments for new students are processed on a first-come, first-serve basis at the time of application.
If you need further explanation of the application or registration process or procedures, contact the Admissions Office by phone at (714) 564-6000 or by Email at
What do I do if I am Waitlisted?
Once a class has reached its limit, the section is closed. If the online class allows for wait-listing, add yourself to the wait list. Although you may see a seat available, you can only add yourself to the waitlist. You can also only wait list one section per course. Periodically, a process is run to move students from the waitlist into open seats. When you are enrolled from the waitlist into an open seat, an Email will be sent to notify you of this enrollment. Make sure your Email address is up-to-date in Web Advisor. Once you are enrolled, you will have three calendar days to pay for the course. Failure to pay prior to the deadline will result in you being dropped from the class for non-payment. Please not that you will not be moved from the waitlist into an open seat if you have not completed the course prerequisites at SCC or SAC, you are repeating the class for the third time, or you need an overload petition. Waitlist rollovers stop for full semester courses once the semester begins. Be proactive and Email the instructor. Let them know that you want to add their course and request an add code.
What is an Add Code? How can I get an Add Code for a course?
If you are unable to enroll in a class because the class is full, you may want to Email the instructor of the course to request an add code for that class. Only the instructor can provide an add code to add the class after the start of the semester. An add code allows a student to add the course, even if it is at capacity. If you are sent an Email from the instructor containing an add code, log onto
Web Advisor under the Registration section, click on Add Code Registration. You will need to know the section number and add code number in order to add the class. Add codes can only be used on or after the first day of the class. Add codes will expire and must be used prior to the expiration date.
What happens after I register for an online class?
Be sure that you are prepared to take an online class. If you have not taken one before, you should complete the SAC Student Online Orientation. The orientation will help prepare you to take an online course. As with a traditional class, you will need to "go to class" the first day. In the case of online courses, this means you will need to log onto Canvas on the first day and complete any activities as directed by the instructor. Your instructor may open a class early, and will send an Email if they choose to do so. Email is the primary means of contact and communication in an online course. Ensure that your Email address is up-to-date and correct in
How much do Online, Hybrid, and/or Open Educational Resources (OER) courses cost?
Online, Hybrid and Open Educational Resources (OER) courses cost exactly the same as traditional classes: $46 per unit for California residents and $300 per unit for non-residents (in addition to the enrollment fee for out-of-state or international students). See the
Admissions & Records website for the most up to date information on fees and registration information (http://www.sac.edu/StudentServices/AdmissionsRecords/Pages/Fees-and-Refunds.aspx)
Can I receive Financial Aid for an Online, Hybrid, and/or Open Educational Resources (OER) class?
Online, Hybrid and Open Educational Resources (OER) courses are just like any other class offered at Santa Ana College. Students follow the same eligibility as determined by the Financial Aid office. Students must also abide by the regular attendance and participation guidelines of the college and course instructor in their online, hybrid or OER class. See the
Financial Aid website for the most up to date information on eligibility, rules, regulations, and information (http://www.sac.edu/StudentServices/FinancialAid/Pages/default.aspx)
About Your Online Classroom:
Support & Contacts
Who do I contact if I cannot see my course on Canvas?
Verify that you are registered for the course and have paid for it on
- Prior to the First Day of Classes: Online courses are made available on the first day of class. While some instructors may provide access prior to the first day, it is at their discretion. Check Canvas on the first day of class to see if your class has been made available.
- After the First Day of Classes: Verify that you are registered for the course in
Web Advisor, and that you have not been dropped. If you are registered, contact the
Distance Education Office.
- If You Recently Added the Course: If you recently registered or added the course on Web Advisor,
it may take up to 6 hours after the registration was finalized for the course to appear on Canvas. If it has been more than 8 hours since the registration was completely processed, contact your instructor or the
Distance Education Office. Be sure to include your Web Advisor ID number and the section number of the course
Who do I contact if I cannot see my grades?
Click on the "My Grades" link on the course menu to view your grades. An exclamation point next to a grade indicates that the instructor has not yet graded the assignment, test, or discussion board. If no grades are displaying, check the course announcements and course discussion board (if being used) to see if there are any posts regarding grades. If there is nothing posted, contact the instructor.
Who do I contact if I cannot access my test or assignment?
Access Canvas from a desktop or laptop computer, as some features may not work correctly if accessed on a mobile device. It is best to use a hard wired (not wireless) connection. Try using a different browser. Firefox is the recommended browser. Verify that you are trying to access the document, assignment, or test within the date and time range designated by the instructor. If it is within the specified time, contact your instructor.
Who do I contact if I have been unsuccessful in contacting my instructor?
Many instructors have their availability and response times listed on their course syllabus. Remember that the instructor may not be online or available at the moment, and it may take some time for them to respond to you. It is not instantaneous. If you have not received a response from your instructor after their stated response time has elapsed, contact the course's
Division Office or the
Distance Education office. Be sure to include the section number, instructor name, your contact information, and your Web Advisor ID in all communications to the
Division Office or
What do I do if I have an unresolved dispute or issue with my instructor?
If you have an unresolved dispute with your instructor, you can contact the
Dean of the division. A complete list of the departments, divisions, and contact information for each of the Deans is available on the
Santa Ana College website, under
Who do I contact if I cannot log into Canvas?
Only enrolled students can access Canvas. To log onto Canvas use your Web Advisor User ID and password. If you are receiving an "Invalid user ID or Password" error, try to log onto
Web Advisor. If you can successfully log onto
Web Advisor, then wait 20 minutes and try to log onto Canvas again. If you try to log on three times unsuccessfully to Canvas your account will be frozen. It will automatically unfreeze after 20 minutes. If you are still unable to log onto Canvas, change your password in
Web Advisor. To do so, log on then click on the Student Menu. Under the User Account section, click the "Student Change Password" link. Follow the prompts to change your password. Once your password has been successfully changed, log onto
Web Advisor. Wait 20 minutes, then try to log onto Canvas. If you are unable to log onto
Web Advisor, use the "What is my Password?" link on the
Web Advisor home page. If you still cannot log into Canvas after trying the steps above, contact the
Distance Education office by phone at (714) 564-6725 or
DistEd@sac.edu. Be sure to have your Web Advisor User ID and Santa Ana College Student ID ready.
What do I do if I forgot my WebAdvisor ID or Password?
Web Advisor home page, click the "What is My Web Advisor Login?" or "What is my Password?" link, located towards the lower right of the page. These links will help you recover your log on information. If you cannot recover your log on information, go to
Admissions & Records for more assistance.
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PH: (714) 564–6725
FAX: (714) 647–0761
Distance Education Office
Cesar Chavez Building Room A-101
1530 W. Seventeenth St.
Santa Ana, CA 92706
Fall & Spring Semesters
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Friday: 8:00 AM – 12:00 PM (PST) & By Appointment
Closed Saturday & Sunday
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Closed Friday, Saturday, & Sunday