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Student Frequently Asked Questions

Student Frequently Asked Questions

Technical FAQ's

Blackboard Questions:

Technical Specifications, Requirements and Questions:

  1. What are the minimum technical requirements for Blackboard?
  2. Can I use my cell phone or tablet for my Blackboard course?
  3. Does Blackboard have an App for mobile devices?
  4. Are there computers on campus that I can use?
  5. Is there a wireless network at Santa Ana College?
  6. Does Santa Ana College provide student Email addresses?

Troubleshooting:

  1. Blackboard Troubleshooting FAQ's
  2. I've registered for my class, but it's not appearing on Blackboard
  3. I can't log into Blackboard.
  4. I can't access a document, test or assignment, or some features are not working properly on Blackboard.
  5. I can't see my grades on Blackboard.
  6. The embedded media does not play in Blackboard.
  7. I was in the middle of a test and my computer froze, how do I get back in?

Student Discounts on Software:

  1. Where can I get Microsoft Office at a student rate?
  2. I'm trying to purchase discounted hardware or software, and they want me to provide a college Email address. Does Santa Ana College issue student Email addresses?

Non-Technical FAQ's 

General Distance Education and Online Learning:

  1. What are some characteristics of a successful online student?
  2. What are Open Educational Resources (OER)?
  3. How can I find Open Educational Resources (OER) courses at SAC?
  4. Can I earn a degree by taking courses that use only Open Educational Resources (OER) at SAC?
  5. I am an out of state student (not a California resident), can I take an online course at SAC?

Enrollment, Registration and Waitlist:

  1. How can I search for an Online or Hybrid course?
  2. How can I search for an Open Education Resources (OER) course?
  3. How do I register for an Online, Hybrid or Open Educational Resources (OER) courses?
  4. What do I do if I am waitlisted?
  5. What is an Add Code? How can I get an Add Code for a course?
  6. What happens after I register for an online class?
  7. How much do online / hybrid / Open Educational Resources (OER) classes cost?
  8. Can I receive Financial Aid for a Distance Education (online, hybrid or OER) course?

About Your Online Classroom:

  1. How can I find out about specific course requirements and books?
  2. Where can I get my book(s)?
  3. Who is my instructor and how can I contact him/her?
  4. How is attendance and participation conducted in an online or hybrid course?
  5. What is the process for using a DLA (Directed Learning Activity) that was assigned by my instructor?
  6. How do online students receive tutoring?
  7. Is academic advisement available online from Counseling?

Support & Contacts

Support & Contacts:

  1. Who do I contact if I cannot see my course on Blackboard?
  2. Who do I contact if I cannot see my grades?
  3. Who do I contact if I cannot access my test or assignment?
  4. Who do I contact if I have been unsuccessful in contacting my instructor?
  5. What do I do if I have an unresolved dispute or issue with my instructor?
  6. Who do I contact if I cannot log into Blackboard?
  7. What do I do if I forgot my Web Advisor ID or Password?

 

 

Technical FAQ's

Blackboard Questions:

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  1. How do I access Blackboard?
    Blackboard can be accessed through the Santa Ana College Website (www.sac.edu) and directly by typing http://rsccd.blackboard.com in the browser address bar.  Use your Web Advisor User ID and password to log in.
    Bb Access.png 
  2. How can I get training and practice my skills in Blackboard to prepare for my online or hybrid class?
    The Distance Education Office provides in-person student Blackboard workshops at various times throughout the semester.  Contact the
    Distance Education Office for the current schedule.  Online Blackboard workshops are available 24/7/365 on Blackboard (http://rsccd.blackboard.com).  The online course is located in the “My Courses” module on the Blackboard home page.  Double click on the “Blackboard Basics for Students: Technical Training Workshop” link to access the workshop.   The workshop is not required, and is a self-paced technical training designed to teach students the skills neessary to successfully complete a course online using Blackboard.  In addition to learning the required Blackboard technical skills, students can also practice submitting an assignment, posting to a discussion board, viewing course grades, and taking a test.   Distance Education also offers in person Student Blackboard training each semester.  The workshop schedule can be found on the Distance Education website under the Student Resources section by clicking Help & Training
    BB for students.png 
  3. How can I get help on Blackboard?
    The Distance Education website contains Blackboard resources, such as the Student Blackboard Handbook, Student Blackboard Quickstart, as well as some video tutorials.  Under the Student Resources section of the menu, click the Help & Training link.
    Website Help and Training.png 
    Help is also available on Blackboard, on the home page in the Helpboard Help and Distance Education Support modules.  In addition, in each Blackboard course there is a Help link on the course menu that will access the Blackboard self-help page.
    Bb Help Home Page.png 
  4. How do I update or add my picture in Blackboard?
    Log into Blackboard, click your name at the top right of the screen (next to the log out button).  Click the Settings option to expand the menu, then select Personal Information.  On the Personal Information menu, click the Personalize My Settings link.  On the Personalize My Settings page, under Section 1: Avatar Image, cick the radio box next to Use Custom Avatar Image to select it.  Next, cick the Browser My Computer button.  Find and select the picture you want to use, then click Submit to save the changes.  The recommended picture size is 150 x 150 pixels.
    Bb Pix.png 
  5. How do I update my Email on Blackboard?
    The Blackboard Email address is the Email address provided in Web Advisor.  To update or change the Email address, log onto Web Advisor.  Access the Student menu, under the User Account section, click the Address Change link to select it.  The Email address will automatically be updated in Blackboard within 5 hours of making the change on Web Advisor
    Bb Email Change.png 

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Technical Specifications, Requirements, and Questions:

  1. What are the minimum technical requirements for Blackboard?
    • Computer or Laptop with Internet Access – preferably a wired (not wireless), reliable high speed internet access (DSL or cable modem)
    • Browser – Firefox, IE, and Chrome installed with cookies and pop ups enabled.  For a list of Blackboard supported browsers go to:  https://en-us.help.blackboard.com/Learn/9.1_2014_04/Student/015_Browser_Support/013_Browser_Support_for_October_2014
    • Plugins – Java Runtime Environment (JRE) and Adobe Flash Player
    • Email account – students must have a valid Email account that they know how to use and have regular access to
    • Basic Computer / Internet Skills – students will need to know how to access a computer, open and use a browser, open and close applications, cut and paste, save a file, retrieve a saved file, upload a file, and access websites.
    • Basic Blackboard Skills – students will need to know how to access a course, navigate through a course, submit assignments, create discussion board threads, post discussion board replies, and take a test.
  2. Can I use my cell phone or tablet for my Blackboard class?
    While you can access Blackboard on a mobile device, not all features of Blackboard will work correctly.  Mobile devices should not be used to submit homework or to take tests/quizzes. 
  3. Does Blackboard have an App for mobile devices?
    Yes, Bb Student is available for Apple, Android, and Windows devices.  Download for free from the App store.  However, even with an App assignment submittal and tests should not be complete on a mobile device. 
    Bb Stduent App.png     Bb Student Detail.png
  4. Are there computers on campus that I can use?
    Computers with internet access are available to students in the Academic Computing Center (Cesar Chavez Building room A-106), and at the Neally Library (Building L, room 103).
  5. Is there a wireless network at Santa Ana College?
    There is a free wireless network avaialble to students at Santa Ana College.  From the available wireless networks, select SAC-Student and follow the prompts.  Use your Web Advisor User ID and password to log into the wireless network. 
  6. Does Santa Ana College provide student Email addresses?
    Santa Ana College does issue student Email addresses.  In addition, current students have free access to Microsoft Office 365, including downloads.  Complete instructions are available on the Admissions & Records home page or by clicking this link:  http://rsccd.edu/Departments/Information-Technology-Services/Pages/Student-Email-Cloud.aspx.  SAC student Email addresses are formatted as the WebAdvisorID@student.sac.edu (e.g. aa11111@student.sac.edu).
  7. Are there Blackboard Troubleshooting FAQ's to help with common Blackboard issues?
    Blackboard Troubleshooting FAQ's provides information on common Blackboard issues and provides recommended solutions.  The Blackboard Troubleshooting FAQ's can be found in the Student Resources section, under Help & Training.

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Troubleshooting: 

  1. Are there Blackboard Troubleshooting FAQ's to help with common Blackboard issues?
    Blackboard Troubleshooting FAQ's provides information on common Blackboard issues and provides recommended solutions.  The Blackboard Troubleshooting FAQ's can be found in the Student Resources section, under Help & Training.
  2. I've registered for my class, but it's not appearing in Blackboard.
      Verify that you are registered for the course and have paid for it on Web Advisor (http://sis.rsccd.edu).
    • Prior to the First Day of Classes:  Online courses are made available on the first day of class.  While some instructors may provide access prior to the first day, it is at their discretion.  Check Blackboard on the first day of class to see if your class has been made available.
    • After the First Day of Classes:  Verify that you are registered for the course in Web Advisor, and that you have not been dropped.  If you are registered, contact the Distance Education Office
    • If You Recently Added the Course:  If you recently registered or added the course on Web Advisor, it may take up to 6 hours after the registration was finalized for the course to appear on Blackboard.  If it has been more than 8 hours since the registration was completely processed, contact your instructor or the Distance Education Office.  Be sure to include your Web Advisor ID number and the section number of the course.
  3.  I can't access a document, test or assignment, or some features are not working properly on Blackboard.
    Access Blackboard from a desktop or laptop comuter, as some features may not work correctly if accessed on a mobile device.  It is best to use a hard wired (not wireless) connection.  Try using a different browser.  Firefox is the recommended browser.  Verify that you are trying to access the document, assignment, or test within the date and time range designated by the instructor.  If it is within the specified time, conact your instructor.  
  4. I can't see my grades on Blackboard.
    Click on the "My Grades" link on the course menu to view your grades.  An exclamation point next to a grade indicates that the instructor has not yet graded the assignment, test, or discussion board.  If no grades are displaying, check the course announcements and course discussion board (if being used) to see if there are any posts regarding grades.  If there is nothing posted, contact the instructor.
  5. The embedded media does not play in Blackboard.
    Depending on the browser that you are using, you may find that you are not able to display embedded media.  First, ensure that Java Runtime Environment (JRE) and Adobe Flash are installed.  Then verify that cookies and pop ups are enabled or allowed.  Some browsers may try to prevent you from viewing "insecure" content.  Check the screen to ensure that there is not a system message that requires your input.  For example, in Internet Explorer (IE) an "Only secure content is displayed" pop up at the top or bottom of the screen.  Click the "Show all content" button to view the blocked content.  In Firefox, a blue shield may appear in th eupper right corner of hte address bar.  Click on the blue shield icon, then the down arrow next to the "Keep Blocking" button to access the menu choices.  Select "Disable Protection on This Page" from the menu.  Firefox will redirect to the course home page.  The embedded media should be viewable.
    Show Secure Content IE.png
    Firefox Disable Protection.png 
  6. My computer froze in the middle of a test, how do I get back in?
    If your instructor allows multiple attempts on the test, then you should be able to go back to the content area that the test was in and re-launch it.  If the instructor only allows one attempt, you will be locked out of the test and should contact your instructor immediately.  Be sure to let your instructor know exactly what happened, and any error messages you received.  It is at the instructor's discretion if they choose to open the test for you again.  To help reduce the possibility of your computer freezing during a test, follow the following suggestions:
  • Reboot your computer prior to starting a test (turn the computer off, leave it off for a minute, then turn it back on).
  • Use a Blackboard support browser such as Firefox (preferred), Internet Explorer, or Chrome.
  • Ensure that pop-ups, cookies, Java and Flash are all enabled.
  • Do not use a wireless connection, use a computer that is physically connected to a reliable network.
  • Do not use a tablet or mobile device, as some features may not work.  Use a desktop or laptop computer.
  • Do not have any other programs open on the computer as they can interfere with the test and cause the browser to close unexpectedly. 
  • Do not leave the test page once the test has been started, you will not be able to access it again.
  • Complete the exam once you have opened it.
  • Do not close the browser window during the assessment as you will not be able to access it again.
  • Be aware of time constraints.  The instructor can set a time limit and the test must be completed before time expires.  If a time limit was set, there will be a timer on the test page that will let you know how much time you have left.
  • Remember to scroll down to the bottom of the page, and to click the "Submit" button once you have completed the test.  This will ensure that the exam is submitted to the instructor. 

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Student Discounts on Software:

  1. Where can I get MIcrosoft Office at a student discounted rate?
    As a California Community College, Santa Ana College can offer you access as a registered student to a discounted student version of Microsoft Office.  You must verify enrollment at www.college.buys.org.  Current SAC students also have access to Microsoft Office 365 with their SAC student Email accounts.  Office 365 also has an option to download a student version of Microsoft Office products.  Complete instructions are available on the Admissions & Records home page or by clicking this link:  http://rsccd.edu/Departments/Information-Technology-Services/Pages/Student-Email-Cloud.aspx.  SAC student Email addresses are formatted as the WebAdvisorID@student.sac.edu (e.g. aa11111@student.sac.edu).

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Non-Technical FAQ's

General Distance Education and Online Learning:

  1. What is Distance Education?
     The Distance Education program offers fully accredited college courses online, allowing a convenient and flexible way to take classes.  The courses are taught by Santa Ana College Faculty.  Many of these courses fulfill general education, elective, and major requirements; and can be transferred to a four-year institution.  The Online Degree Pathway program allows students to earn a degree entirely online.  See the Sana Ana College Catalog for more information. 
  2. Are there any disadvantages to Distance Education courses?
    The disadvantages of distance or online learning are that it requires more self-discipline, good time-management skills, a good understanding of your personal learning style, and the committment of the student to their education.  Distance learning is very student oriented, where the students takes the primary responsibility for their own learning.  
  3. Can I earn a degree entirely online? 
    Yes! Santa Ana College offers the Online Degree Pathway program.  The Pathway program alows studdents to earn an AS-T in Business Administartion, Major Prep for Transfer, or AA in Liberal Arts entirely online.  These are acceslerated programs so students can finish in two years.  More information on how to get started and on the program is available on the Online Degree Pathway website at www.sac.edu/onlinepathway
  4. What are some characteristics of a successful online learner?

    Students who are successful online learners tend to:

    • Begin course activities on the first day of classes or earlier if the course is available
    • Work ahead of the course schedule
    • Set aside a specific time and place on a routine basis for study and coursework
    • Contacts the instructor immediately with any questions regarding the course or course material
    • Participates in class discussions
    • Goal oriented
    • Comfortable navigating on the Internet using a browser such as Firefox
    • Familiar with word process
    • Have basic computer skills
  5. How are online courses delivered?
    At Santa Ana College, Blackboard is the learning management system.  Course materials, assignments, interactive discussions, grades, and even tests may be posted on the Blackboard course site.  Blackboard can be access from the Santa Ana College website (www.sac.edu), or directly by typing http://rsccd.blackboard.com in the address bar of the browser.
  6. Are there any required on-campus meetings?
    Some online courses requre a face-to-face orientation and/or require on-campus proctored exams.  Hybrid courses have some instructional meetings on campus.  Dates are posted under the course information on Web Advisor (http://sis.rsccd.edu) and are viewable at the time of registration.
  7. Are Distance Education (online and hybrid) courses semester based? When do they start/end?
    Distance Education courses follow the same Academic Calendar as on-campus classes.  Most courses are full-semester -16 weeks, or accelerated - 8 weeks.  However, some courses follow their department's course schedule and/or needs of a shorter course schedule.  The start and end dates of a course are posted under the course information on Web Advisor (http://sis.rsccd.edu) and are viewable at the time of registration.
  8. If I complete a degree with online classes, am I able to transfer?
    Online and hybrid courses are the same as a traditional or face-to-face class with the same breadth, depth, and rigor of learning.  Contact the Transfer Center with any transfer questions by phone at (714) 564-6165 or by Email at Transfer_Center@sac.edu
  9. What are Open Educational Resources (OER)?
    Open Educational Resources, or OER, are educational materials (e.g. textbooks, tests, assignments, videos, audio, pictures, syllabus, lecture notes, Power Points, projects, etc.) that have an open license.  This means that anyone can use and/or adapt the materials for no cost.  What does this mean for students?  Low or no cost textbooks that are available in the class from the first day.  More information about OER can be found on the SAC OER for Students website.
  10. How can I find Open Educational Resources (OER) courses at Santa Ana College?
    Students can search for Open Educational Resources (OER) courses at SAC in Web Advisor.  On the Web Advisor course search page, under Section Type, select OER - Open Educational Resource from the pull down menu.  Complete search instructions can be found on the SAC Search for OER Courses website. 
  11. Can I earn a degree by taking courses that use only Open Educational Resources (OER) at Santa Ana College?
    Santa Ana College is in the process of creating two degree pathways utilizing Open Educational Resources (OER) materials as part of the Achieving the Dream's Open Educational Resources (OER) Degree intiative.  More information about SAC's OER degrees can be found on the SAC OER for Students website.
  12. I am an out of state student (not a California resident), can I take an online course at Santa Ana College?
    This will depend on your state of residence.  Please contact the Distance Education office at DestEd@sac.edu prior to enrollment. 

Enrollment, Registration, and Waitlist:

  1. How can I search for an Online or Hybrid course?
    Students can search for Onine or Hybrid courses at SAC in Web Advisor.  On the Web Advisor course search page, under Section Type, select DINT-Online or DINT2-Hybrid from the pull down menu.  Complete search instructions and a course search engine can be found on the SAC Online & Hybrid Course Search website. 
  2. How can I search for an Open Educational Resources (OER) course?
    Students can search for Open Educational Resources (OER) courses at SAC in Web Advisor.  On the Web Advisor course search page, under Section Type, select OER - Open Educational Resource from the pull down menu.  Complete search instructions and a course search engine can be found on the SAC Search for OER Courses website. 
  3. How do I register for an Online, Hybrid, or Open Educational Resources (OER) course?

    Registration for an online course or hybrid course is handled the same as traditional class enrollment:

    • Continuing Students who actively attended the previous semester may complete registration by computer.
    • Students enrolling for the first time or who are returning after not attending the previous semester must complete an Admission Application by applying online at www.sac.edu.
    • Registration appointments for new students are processed on a first-come, first-serve basis at the time of application.

    If you need further explanation of the application or registration process or procedures, contact the Admissions Office by phone at (714) 564-6000 or by Email at Adm_Records@sac.edu.

  4. What do I do if I am Waitlisted?
    Once a class has reached its limit, the section is closed.  If the online class allows for wait-listing, add yourself to the wait list.  Although you may see a seat available, you can only add yourself to the waitist.  You can  also only wait list one section per course.  Periodically, a process is run to move students from the waitlist into open seats.  When you are enrolled from the waitlist into an open seat, an Email will be sent to notify you of this enrollment.  Make sure your Email address is up-to-date in Web Advisor.  Once you are enrolled, you will have three calendar days to pay for the course.  Failure to pay prior to the deadline will result in you being dropped from the class for non-payment.  Please not that you will not be moved from the waitlist into an open seat if you have not completed the course prerequisites at SCC or SAC, you are repeating the class for the third time, or you need an overload petition.  Waitlist rollovers stop for full semester courses once the semester begins.  Be proactive and Email the instructor.  Let them know tha tyou want to add their course and request an add code.

  5. What is an Add Code? How can I get an Add Code for a course?
    If you are unable to enroll in a class because the class is full, you may want to Email the instructor of the course to request an add code for that class.  Only the instructor can provide an add code to add the class after the start of the semester.  An add code allows a student to add the course, even if it is at capacity.  If you are sent an Email from the instructor containing an add code, log onto Web Advisor under the Registraton section, click on Add Code Registration.  You will need to know the setion number and add code number in order to add the class.  Add codes can only be used on or after the first day of the class.  Add codes will expire and must be used prior to the expiration date. 

  6. What happends after I register for an online class?
    Be sure that you are prepared to take an online class.  If you have not taken one before, you should complete the SAC Student Online Orientation and Bb Basics for Students, located on Blackboard under My Courses.  The orientation will help prepare you to take an online course, while the Bb Basics will teach you all of the technical skills necessary to succssfully participate in an online course on Blackboard.  As with a traditional class, you will need to "go to class" the first day.  In the case of online courses, this means you will need to log onto Blackboard on the first day and complete any activities as directed by the instructor.  Your instructor may open a class early, and will send an Email if they choose to do so.  Email is the primary means of contact and communication in an online course.  Ensure that your Email address is up-to-date and correct in Web Advisor

  7. How much do Online, Hybrid, and/or Open Educational Resources (OER) courses cost?
    Online, Hybrid and Open Educational Resources (OER) courses cost exactly the same as traditional classes:  $46 per unit for California residents and $240 per unit for non-residents (in addition to the enrollment fee for out-of-state or international students).  See the Admissions & Records website for the most up to date information on fees and registration information (http://www.sac.edu/StudentServices/AdmissionsRecords/Pages/Fees-and-Refunds.aspx)

  8. Can I receive Financial Aid for an Online, Hybrid, and/or Open Educational Resources (OER) class?
    Online, Hybrid and Open Educational Resources (OER) courses are just like any other class offered at Santa Ana College.  Students follow the same eligibiility as determined by the FInanical Aid office.  Students must also abide by the regular attendance and participation guidelines of the college and course instructor in their online, hybrid or OER clss.  See the Financial Aid website for the most up to date information on eligibility, rules, regulations, and information (http://www.sac.edu/StudentServices/FinancialAid/Pages/default.aspx)

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About Your Online Classroom:

  1. How can I find out about specific course requirements and book?
    Course requirements and textbook information are listed on Web Advisor.  Simply find your course in Web Advisor, then click on th ecourse title.  This will access the course information page that will incldue the course description, details, and a link for textbook informaiton. 
  2. Where can i get my book(s)?
    All required textbooks and most other course materials or necessities can be purchased through the Santa Ana College Bookstore.
  3. Who is my instructor, and how can I contact him/her?
    Your instructor is a Santa Ana College faculty member.  Instructor information, including Email address, is listed on Web Advisor.  In Web Advisor, locate your course and click the class title access the information page.  The instructor's name and Email address will be listed on the course information page.  The instructor may be able to answer questions for you prior to the start of the class.  Once the class has started, check the course syllabus for the instructor's preferred method of communication.  You can also contact the instructor directly through the Blackboard course. 
  4. How is attendance and participation conducted in an online or hybrid course?
    Online course attendance is explicitly stated in the instructor's course syllabus.  Most courses require students to complete certain activities within a specific period of time (e.g. complete an online quiz, send an Email, post to a discussion board, submit an assignment, etc.).  Participation is ongoing throughout the duration of the class and is expected on a regular basis as defined by the instructor.  The course schedule is usually included in the class syllabus.

    The Santa Ana College Add/Drop Policy States:  It is the student's responsibility to withdraw officially from a course.  A student may be dropped for excessive absences when the total hours of absences exceed 10% of the total scheduled hours of the class.  Under extenuating circumstances, a student may be reinstated by the instructor.  Students may also be dropped for non-payment according to college policy.  For a complete listing of the Add/Drop policy and frequently asked questions, see the Admissions & Records website (http://www.sac.edu/StudentServices/AdmissionsRecords/Pages/Non-payment-Drop.aspx)
  5. What is the process for using a DLA (Directed Learning Activity) that was assigned by my instructor?
    Your instructor assigns a Directed Learning Activity (DLA) in your course, it will need to be completed with the Santa Ana College Learning Center.  To complete a DLA:
    • Email the Learning Center at LearningCenter@sac.edu.  Be sure to include the course name, number and the DLA number required.
    • The Learning Center will send you an Email with the DLA attached.
    • Complete the DLA and Email it back to the Learning Center.
    • A Learning Center instructor will review your submitted work and will send you feedback on your completed DLA via Email. 

    Your instructor will have your DLA work kept in their file at the Learning Center.

  6. How do online students receive tutoring?

    Tutoring is available at the Learning Center for the same subjects for both traditional classroom, and online or hybrid courses.   Tutoring is free to all students.  Tutoring is available at the Learning Center for the following subjects on a "drop-in" basis (no appointment needed):  All Communication Studies courses, all Foreign Languages courses, all English, Reading and EMLS courses, and writing for any topic / class.  Tutoring is available at the Learning Center for the following subjects by appointment:  Human Development 107, 205, 220; Math (all except 219); Physics 109, 117, 210, 211, 217, 227, 237, 279, 289; Engineering 235, 250; Physical Science 117; Sociology 100; Anthropology 100; Political Science 100; Biology 109, 139, 149, 217, 229, 239, 249; and Medical Assisting 051A, 052B.  Check the Learning Center website (www.sac.edu/learningcenter) for the most up to date tutoring information.

    For Online and Pathway students: 

    • Tutoring Requests: Call or Email the Learning Center (LearningCenter@sac.edu) with your tutoring subject/course request.  You will need to arrange for a call back tutoring time. 
    • Writing Tutoring:  Complete the Learning Center Conferencing Intake and Evaluation Form and save it.  Send an Email to the Learning Center requesting tutoring, and attach the completed form. 
    • Some online courses may have NetTutor, which is a free online tutoring service.  If NetTutor is available in an online course, there will be a NetTutor course menu option.  NetTutor provides tutoring services 7 days/week, with many subjects available 24 hours/day.  The NetTutor schedule and instructions for use will be provided in the online course. 
  7. Is academic advisement available online from Counseling?
    Students can contact an online counselor and schedule an appointment at the Online Counseling website (http://www.sac.edu/rsccdasp/online_counseling/index.asp).

Support & Contacts

Support & Contacts

  1. Who do I contact if I cannot see my course on Blackboard?
    Verify that you are registered for the course and have paid for it on Web Advisor (http://sis.rsccd.edu).
    • Prior to the First Day of Classes:  Online courses are made available on the first day of class.  While some instructors may provide access prior to the first day, it is at their discretion.  Check Blackboard on the first day of class to see if your class has been made available.
    • After the First Day of Classes:  Verify that you are registered for the course in Web Advisor, and that you have not been dropped.  If you are registered, contact the Distance Education Office
    • If You Recently Added the Course:  If you recently registered or added the course on Web Advisor, it may take up to 6 hours after the registration was finalized for the course to appear on Blackboard.  If it has been more than 8 hours since the registration was completely processed, contact your instructor or the Distance Education Office.  Be sure to include your Web Advisor ID number and the section number of the course
  2. Who do I contact if I cannot see my grades?
    Click on the "My Grades" link on the course menu to view your grades.  An exclamation point next to a grade indicates that the instructor has not yet graded the assignment, test, or discussion board.  If no grades are displaying, check the course announcements and course discussion board (if being used) to see if there are any posts regarding grades.  If there is nothing posted, contact the instructor.
  3. Who do I contact if I cannot access my test or assignment?
    Access Blackboard from a desktop or laptop comuter, as some features may not work correctly if accessed on a mobile device.  It is best to use a hard wired (not wireless) connection.  Try using a different browser.  Firefox is the recommended browser.  Verify that you are trying to access the document, assignment, or test within the date and time range designated by the instructor.  If it is within the specified time, conact your instructor.
  4. Who do I contact if I have been unsuccessful in contacting my instructor?
    Many instructors have their availability and response times listed on their course syllabus.  Remember that the instructor may not be online or available at the moment, and it may take some time for them to respond to you.  It is not instantaneous.  If you have not received a response from your instructor after their stated response time has elapsed, contact the course's Division Office or the Distance Education office.  Be sure to include the section number, instructor name, your contact information, and your Web Advisor ID in all communications to the Division Office or Distance Education
  5. What do I do if I have an unresolved dispute or issue with my instructor?
    If you have an unresolved dispute with your instructor, you can contact the Dean of the division.  A complete list of the departments, divisions, and contact informatoin for each of the Deans is available on the Santa Ana College website, under Academics (http://www.sac.edu/AcademicAffairs/Pages/Divisions-Departments.aspx)
  6. Who do I contact if I cannot log into Blackboard?
    Only enrolled students can access Blackboard.  To log onto Blackboard, use your Web Advisor User ID and password.  For more information, the Blackboard Troubleshooting FAQ's provides information on common Blackboard issues and recommended solutions.  The Blackboard Troubleshooting FAQ's can be found in the Student Resources section, under Help & Training.  If you are receiving an "Invalid user ID or Password" error, try to log onto Web Advisor.  If you can successfully log onto Web Advisor, then wait 20 minutes and try to log onto Blackboard again.  If you try to log on three times unsuccessfully to Blackboard, your account will be frozen.  It will automatically unfreeze after 20 minutes.  If you are still unable to log onto Blackboard, change your password in Web Advisor.  To do so, log on then click on the Student Menu.  Under the User Account section, click the "Student Change Password" link.  Follow the promts to change your password.  Once your password has been successfully changed, log onto Web Advisor.  Wait 20 minutes, then try to log onto Blackboard.  If you are unable to log onto Web Advisor, use the "What is my Password?" link on the Web Advisor home page.  If you still cannot log into Blackboard after trying the steps above, contact the Distance Education office by phone at (714) 564-6725 or Email at DistEd@sac.edu.  Be sure to have your Web Advisor User ID and Santa Ana College Student ID ready. 
  7. What do I do if I forgot my WEb Advisor ID or Password?
    On the Web Advisor home page, click the "What is My Web Advisor Login?" or "What is my Password?" link, located towards the lower right of the page.  These links will help you recover your log on information.  If you cannot recover your log on information, go to Admissions & Records for more assistance. 
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Santa Ana College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges, 10 Commercial Blvd., Suite 204, Novato, CA 94949, (415) 506-0234, an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education. Additional information about accreditation, including the filing of complaints against member institutions, can be found at: www.accjc.org.