SACSchool of Continuing EducationProgramsCareer EducationCustomer_Service

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      ​​Train for work in customer service!

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      Customer Service Representative

      This program provides you with the necessary knowledge and skills to deal directly with customers as a company representative. You are prepared to work as commercial or residential service representatives in positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.​​

      Required Courses: 
      ​Introduction to Keyboarding I (VBUS 124)

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      ​​Introduction to Customer Service Skills ​(VBUS 243)

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      Students must pass ONE of the following:
      Employability Skills (VBUS 400)

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      VESL: English for Work 2 (ESL 520)

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      Students must pass ONE of the following:
      Introduction to Windows (VBUS 118)

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      Navigating the Internet ​(​VBUS 258)

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      Introduction to Microsoft Outlook (VBUS 270)​

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      Job Outlook:

      Average California Hourly Wage: $18.22
      ​Projected Job Openings in California through 2024: 79,600
      *The above wage is for employees that possess a high school diploma or GED/HiSET certificate. ​



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