​​​​​​​​​Train for work in Customer Service!

Smiling caucasian man taking phonecalls as customer service representative, using the skills learned with continuing education Woman answering customer questions with confidence gained from free classes at Santa Ana College, near Anaheim

​​​Customer Service Representative

This program provides you with the necessary knowledge and skills to deal directly with customers as a company representative. You are prepared to work as commercial or residential service representatives in positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.​​


Required Courses: ​​
​​Introduction to Keyboarding I (VBUS 124)

​​Introduction to Customer Service Skills ​(VBUS 243)​

Students must pass ONE of the following:
Employability Skills (VBUS 400)
ESL: English for Work 2 (ESL 520)

Students must pass ONE of the following:
Introduction to Windows (VBUS 118)
Navigating the Internet ​(​VBUS 258)
Introduction to Microsoft Outlook (VBUS 270)​

Job Outlook
​Average California Hourly Wage: $18.22

​Projected Job Openings in California through 2024: 79,600
*The above wage is for employees that possess a high school diploma or GED/HiSET certificate. ​

Get started today.

Check out our full list of career education courses. 

Click here to view classes and register for a free Customer Service class at Santa Ana College, near Anaheim and Irvine

Learn more about this program.

Complete the interest form below and we will contact you.

Click here for the interest form in career education at Santa Ana College, near Garden Grove, Tustin, and Westminster​​​