Customer Service
Santa Ana College Continuing Education
Customer Service Certificate
Take a deep dive on the Customer Service certificate to see if it's a right fit for you!
This program teaches you to work with customers and represent your company. Prepare to work as commercial or residential service rep. Work in department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities and telephone answering services.
Students must pass all of the following courses:
- VBUS 124: Introduction to Keyboarding I
- VBUS 243: Introduction to Customer Service Skills
Students must also pass one of the following courses:
- VBUS 400: Employability Skills
- ESL 520: English for Work 2
Students must also pass one of the following courses:
- VBUS 118: Introduction to Windows
- VBUS 258: Navigating the Internet
- VBUS 270: Introduction to Microsoft Outlook