Student Resources
How to Log in to Canvas
To log in Canvas, you will need your school issued email address
(jd12345@student.sac.edu, jd12345@student.sccollege.edu) and the password that is associated with your school account. (It's the same password you log into Canvas with). Note: If you attended Santiago Canyon College before attending SAC, use your SCC email to log in.
If you need to locate your student email, please login to your
Self-Service User Profile
page to retrieve your student email.
Additional Resources for Single Sign On
Most courses will not be visible in Canvas until the official start date.
If you don't see your course on the Canvas Dashboard, click "Courses" on the left Global Navigation Bar, then select "All Courses." Click on the Star icon to the left of the course you want to appear on the Canvas Dashboard. The red star will add course as "Favorite."
Select each topic to expand
Canvas Support
Who do I contact if I cannot see my course on Canvas?
- Verify that you are registered for the course and have paid for it on Self-Service.
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If you can't access your course before the first day of class: Online courses are made available on the first day of class. While some instructors may provide access prior to the first day, it is at their discretion. Check Canvas on the first day of class to see if your course has been made available.
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If you can't access your course after the first day of class: Verify that you are registered for the course in Self-Service, and that you have not been dropped. If you are registered, please contact the Distance Education Office by filling out the
Support Request Form.
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If you recently registered for the course in Self-Service, it may take up to 6 hours after the registration was finalized for the course to appear on Canvas. If it has been more than 8 hours since the registration was completely processed, contact the Distance Education Office by filling out the
Support Request Form. Be sure to include your
Full Name,
Course Name,
Section Number, Student ID, and the
Issue(s) to help ensure that we can respond to your request in a timely fashion.
What do I do if I can't log in Canvas?
-
To log in Canvas, you will need your school-issued email address (jd12345@student.sac.edu, jd12345@student.sccollege.edu) and the password that is associated with your school account. (It's the same password you log into Canvas with). Note: If you attended Santiago Canyon College prior to SAC, you would have to use SCC email login.
If you need to locate your student email, please log in to your Self-Service User Profile page to retrieve your student email.
Canvas Toll-Free 24/7 Support Hotline
Students can obtain the Canvas Hotline number by clicking on the
icon in Canvas.
Canvas Support is available 24/7 for SAC Students using the toll-free Canvas Support phone number. Canvas' expert representatives are able to access and troubleshoot all SAC courses, and answer any questions on how to use Canvas, including how to access and complete content. Students should always call the Canvas Support hotline first for any assistance, questions, or problems with a Canvas course. The Canvas Support number is free to students and support is available 24/7.
Canvas Self-Help
Canvas Student Guides
The Canvas Students Guides provide written instructions on how to do anything and everything in Canvas. The Canvas Student Guides can be accessed directly at
https://community.canvaslms.com/docs/DOC-10701
Canvas Student Video Guide
The
Canvas Student Video Guide provides video instructions on many of the most used Canvas features. The Canvas Student Guides can also be accessed directly from Canvas by clicking the "Help" link on the Global Navigation Menu on the left side, then selecting "Search the Canvas Guides" from the menu.
SUPPORT REQUEST FORM
Canvas Training
Technical Requirements
Canvas is designed for maximum compatibility with minimal requirements. However, there are a few minimum technical requirements. For more information, visit
What are the basic computer specifications for Canvas?
For optimal functionality, SAC recommends using only Firefox or Chrome as the browser for Canvas. IE and Edge
DO NOT work consistently with all Canvas features and functions.
Contact
Email:
DistanceEd@sac.edu
Student Help Desk |
Hours
Fall & Spring Semesters
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Friday 8:00 AM - 12:00 PM (PST)
Closed Saturday & Sunday
Summer Semester
Monday–Thursday: 7:30 AM – 5:00 PM (PST)
Closed Friday, Saturday, & Sunday |
