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Student Frequently Asked Questions

Student Frequently Asked Questions

Click on a topic or question from the list below.  It will automatically redirect you to the answer.  Click "Return to Top" to get back to the question list. If you can not find the answers here, please complete our Support Request Form.

Technical FAQ’s

Blackboard Questions:
1) How do I access Blackboard?
2) How can I get training in Blackboard to prepare for my online or hybrid class?
3) Is there anywhere that I can practice my Blackboard skills to prepare for my online or hybrid class?
4) How can I get help on Blackboard?
5) How do I update or add my picture in Blackboard?
6) How do I update my Email on Blackboard?

Technical Specifications and Requirements:
7) What are the minimum technical requirements for Blackboard?
8) Can I use my cell phone or tablet for my Blackboard class?
9) Are there computers on campus that I can use?
10) Is there a wireless network at Santa Ana College?

Trouble Shooting:
11) I’ve registered for my class, but it’s not appearing on Blackboard. What do I do?
12) I can’t log into Blackboard.
13) Some Blackboard features aren’t working correctly or I can’t access them.
14) I can’t access a document, test or assignment on Blackboard.
15) I can’t see my grades on Blackboard.
16) The embedded media does not play in Blackboard.
17) I was in the middle of a test and my computer froze, how do I get back in?

Student Discounts on Software:
18) Where can I get Microsoft Office at a student rate?
19) I’m trying to purchase discounted hardware or software, and they want me to provide a college Email address. Does Santa Ana College offer student Email addresses?

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Non-Technical FAQ’s

General Distance Education and Online Learning:
1) What is Distance Education?
2) Are there any disadvantages to Distance Education classes?
3) Can I earn a degree entirely online?
4) What are some characteristics of a successful online student?
5) How are online courses delivered?
6) Are there any required on-campus meetings?
7) Are DE Courses semester based? When do they start / stop?
8) If I complete a degree with online classes, am I able to transfer?
9) I am an out of state student (not a California resident), can I take an online course at SAC?

Enrollment, Registration & Waitlist:
10) How can I search for an Online or Hybrid course?
11) How do I register for an Online or Hybrid course?
12) What do I do if I am waitlisted?
13) What is an add code? How can I get one?
14) What happens after I register for an online class?
15) How much do online / hybrid classes cost?
16) Can I receive financial aid for a Distance Education course?

About Your Online Classroom:
17) How can I find out about specific course requirements and books?
18) Where can I get my book(s)?
19) Who is my instructor and how can I contact him/her?
20) How is attendance and participation conducted in an online or hybrid course?
21) What is the process for using a DLA (Directed Learning Activity) that was assigned by my instructor?
22) How do online students receive tutoring?
23) Is academic advisement available online from Counseling?

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Support & Contacts

Support & Contacts:
1) Who do I contact if I cannot see my course on Blackboard?
2) Who do I contact if I cannot see my grades?
3) Who do I contact if I cannot access my test or assignment
4) Who do I contact if I have been unsuccessful in contacting my instructor?
5) What do I do if I have an unresolved dispute or issue with my instructor?
6) Who do I contact if I cannot log into Blackboard?
7) What do I do if I forgot my Web Advisor ID or Password?

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Technical FAQ’s

Blackboard Questions:
1) How do I access Blackboard?
Blackboard can be accessed through the Santa Ana College Website (www.sac.edu) and directly by typing http://rsccd.blackboard.com in the browser address bar.  Use your Web Advisor User ID and password to log in.

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2) How can I get training in Blackboard to prepare for my online or hybrid class?
The Distance Education Office provides in-person student Blackboard workshops at various times throughout the semester.  Contact the Distance Education Office for the current schedule.  Online Blackboard workshops are available 24/7/365 on Blackboard (http://rsccd.blackboard.com).  The online course is located in the “My Courses” module on the Blackboard home page.  Double click on the “Blackboard Basics for Students: Technical Training Workshop” link to access the workshop.

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3) Is there anywhere that I can practice my Blackboard skills to prepare for my online or hybrid class?
On Blackboard, there is a “SAC Student Practice Course” located under the “My Organizations module on the Blackboard home page.  Double click on the “SAC Student Practice Course” link to open the course.  The course will allow you to practice your Blackboard skills such as submitting an assignment, posting to the discussion board, and viewing course grades. 

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4) How can I get help on Blackboard?
The Distance Education Website (www.sac.edu/DistEd) contains Blackboard resources such as the Student Blackboard Handbook, and Student Blackboard Quick Start, as well as some video tutorials.  Under the Student Resources section of the menu, click the “Help and Training” link. 

There is also help available on Blackboard, on the home page in the “Blackboard Help” and “Distance Education Support” modules. 

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5) How do I update or add my picture in Blackboard?
After logging into Blackboard, click on your name at the top right of the screen, next to the log out button.  Click the “Settings” option to expand the section, then click “Personal Information.”  On the Personal Information Menu, click the “Personalize My Settings” link.  On the Personalize My Settings page, under Section 1: Avatar Image, click the radio box next to “Use Custom Avatar Image” to select it.  Next, click the “Browse My Computer” button.  Find and select the picture to attach, then click the “Submit” button to save the changes.  The recommended picture size is 150 x 150 pixels.  

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6) How do I update my Email in Blackboard?
To change or update your Email address in Blackboard, you have to change it in Web Advisor.  To change your Email in Web Advisor, log on (http://sis.rsccd.edu).  Access the Student Menu.  Under the “User Account” section, click “Address Change” to select it.  On the Address Change page, enter your Email address in the Email Address field.  Click the “Submit” button at the bottom to save the changes.  Your Email address will be automatically updated in Blackboard within 5 hours of making the change on Web Advisor. 

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Technical Specifications and Requirements:
7) What are the minimum technical requirements for Blackboard?
   •Computer or Laptop with Internet Access – preferably a wired (not wireless), reliable high speed internet   access (DSL or cable modem)
   •Browser – Firefox, IE, and Chrome installed with cookies and pop ups enabled.  For a list of Blackboard supported browsers go to:  https://enus.help.blackboard.com/Learn/9.1_2014_04/Student/015_Browser_Support/013_Browser_Support_for_October_2014   
   •Plugins – Java Runtime Environment (JRE) and Adobe Flash Player
   •Email account – students must have a valid Email account that they know how to use and have regular access to.
   •Basic Computer / Internet Skills – students will need to know how to access a computer, open and use a browser, open and close applications, cut and paste, save a file, retrieve a saved file, upload a file, and access websites.
   •Basic Blackboard Skills – students will need to know how to access a course, navigate through a course, submit assignments, create discussion board threads, post discussion board replies, and take a test.

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8) Can I use my cell phone or tablet for my Blackboard class?
Unfortunately, you cannot use mobile devices or tablets for Blackboard.  Not all features of Blackboard will work correctly on mobile devices and tablets.  You will be able to access the course and view some content, and possibly do simple discussion board posts, but do not use your mobile device for submitting assignments, or for taking tests. 

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9) Are there computers on campus that I can use?
Computers with internet access are available to students in the Academic Computing Center (Cesar Chavez Building, room A-106), and at the Neally Library (building L, room 103)

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10) Is there a wireless network at Santa Ana College?
There is a free wireless network available to students at Santa Ana College.  From the available wireless networks, select SAC-Student and follow the prompts. 

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Trouble Shooting:
11) I’ve registered for my class, but it’s not appearing on Blackboard. What do I do?
   •Verify that you are registered for the course and have paid for it on Web Advisor (http://sis.rsccd.edu).
   •Prior to the First Day of Classes:  Online courses are made available on the first day of class.  While some instructors may provide access prior to the first day, it is at their discretion.  Check Blackboard on the first day of class to see if your class has been made available.  
   •After the First Day of Classes:  Verify that you are registered for the course in Web Advisor, and that you have not been dropped.  If you are registered, contact the instructor to ensure that they have made the course available. 
   •If You Recently Added the Course:  If you recently registered or added the course on Web Advisor, it may take up to 8 hours after the registration was finalized for the course to appear on Blackboard.  If it has been more than 8 hours since the registration was completely processed, contact your instructor or the Distance Education Office.  Be sure to include your Web Advisor ID number and the section number of the course. 

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12) I can’t log into Blackboard.
Only enrolled students can access Blackboard.  To log onto Blackboard use your Web Advisor User ID and password.  If you are receiving an “Invalid User ID or Password” error, try to log onto Web Advisor.  If you can successfully log onto Web Advisor, then wait 20 minutes and try to log onto Blackboard again.  If you are still unable to log onto Blackboard, try changing your password in Web Advisor.  To do so, log on, then click on the Student Menu.  Under the User Account section, click the “Student Change Password” link.  Follow the prompts to change your password.  Once your password has been successfully changed, wait 20 minutes then try to log onto Blackboard.  If you are unable to log onto Web Advisor, use the “What is my password” link on the Web Advisor home page to reset your password.  Once you are able to log into Web Advisor, wait 20 minutes then try to log into Blackboard.

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13) Some Blackboard features aren’t working correctly or I can’t access them.
Make sure that you are accessing Blackboard on a desk top or laptop computer.  Do not use a mobile device or tablet, as some features may not work correctly.  If you are using a computer, try to use a wired connection (not wireless).  A weak or slow internet connection can cause Blackboard to freeze, timeout, or for some features to not work properly.  If you are using a computer with a wired, high speed internet connection, try using a different browser.  Firefox is the recommended browser, but if you are experiencing an issue try Internet Explorer (IE) or Chrome.

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14) I can’t access a document, test or assignment on Blackboard.
Verify that you are trying to access the document, assignment or test within the date and time range designated by the instructor.  If it is within the available date and time range, contact your instructor.

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15) I can’t see my grades on Blackboard.
Check “My Grades” in Blackboard to see if any grades are posted.  If not, check the discussion board and announcements to see if there is any posts regarding the grades.  If there is nothing posted, then contact the instructor. 

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16) The embedded media does not play in Blackboard.
Depending on the browser that you are using, you may find that you are not able to display embedded media.  First, ensure that Java Runtime Environment (JRE) and Adobe Flash are installed.  Then verify that cookies and pop ups are enabled or allowed.  Some browsers may try to prevent you from viewing “insecure” content.  Check the screen to ensure that there is not a system message that requires your input.  For example, in IE you may see an “Only secure content is displayed” pop up at the top or bottom of the screen.  You would need to click the “Show all content” button to view the blocked content.  In Firefox, you may see a blue shield in the upper right corner of the address bar.  Click on the blue shield icon, then the down arrow next to the “Keep Blocking” button to access the drop down menu.  Select “Disable Protection on This Page.”  You will be redirected to the course home page.   The embedded media should be viewable.

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17) I was in the middle of a test and my computer froze, how do I get back in?
If your instructor allows multiple attempts on the test, then you should be able to go back to the content area that the test was in and re-launch it.  If the instructor only allows one attempt, you will be locked out of the test and should contact your instructor immediately.  Be sure to let your instructor know exactly what happened, and any error messages you received.  It is at the instructor’s discretion if they choose to open the test for you again.  To help reduce the possibility of your computer freezing during a test, follow the following suggestions:
   •Reboot your computer prior to starting a test (turn the computer off, leave it off for a minute, then turn it back on).
   •Use a Blackboard support browser such as Firefox (preferred), Internet Explorer, or Chrome.
   •Ensure that pop-ups, cookies, Java and Flash are all enabled. 
   •Do not use a wireless connection, use a computer that is physically connected to a reliable network.
   •Do not use a tablet or mobile device, as some features may not work.  Use a desktop or laptop computer.
   •Do not have any other programs open on the computer as they can interfere with the test and cause the browser to close unexpectedly. 
   •Do not leave the test page once the test has been started, you will not be able to access it again.
   •Complete the exam once you have opened it.
   •Do not close the browser window during the assessment as you will not be able to access it again.
   •Be aware of time constraints.  The instructor can set a time limit and the test must be completed before time expires.  If a time limit was set, there will be a timer on the test page that will let you know how much time you have left.
   •Remember to scroll down to the bottom of the page, and to click the “Submit” button once you have completed the test.  This will ensure that the exam is submitted to the instructor. 

 

Student Discounts on Software:
18) Where can I get Microsoft Office at a student rate?
As a California Community College, Santa Ana College can offer you access as a registered student to a discounted student version of Microsoft Office.  You must verify enrollment at www.collegebuys.org

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19) I’m trying to purchase discounted hardware or software, and they want me to provide a college Email address. Does Santa Ana College offer student Email addresses?
Currently, Santa Ana College does not offer student Email accounts.  However, you can still get the student discounts on hardware or software.  You can ask the retailer if there is an enrollment verification form, or website, where you can provide proof of enrollment. 

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Non-Technical FAQ’s

General Distance Education and Online Learning:
1) What is Distance Education?
The Distance Education program offers fully accredited college courses, allowing you a convenient and flexible way to take classes.  The courses are taught by Santa Ana College faculty.  Many of these courses fulfill general education, elective, and major requirements.  Many can be transferred to four-year institutions.  See the Santa Ana College Catalog for more information. 

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2) Are there any disadvantages to Distance Education classes?
The disadvantages of distance learning are that it requires more self-discipline, good time-management skills, a good understanding of your personal learning style, and depends on you!  Distance learning is very student oriented, where the student takes the primary responsibility for their own learning. 

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3) Can I earn a degree entirely online?
Yes!  Santa Ana College now offers the Online Degree Pathway Program.  The Pathway program allows students to earn an AS-T in Business Administration, Major Prep for Transfer, or AA in Liberal Arts entirely online.  These are accelerated programs so students can finish in two years.  Go to the Online Pathways Program website at www.sac.edu/onlinepathway for more information on the program and how to get started. 

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4) What are some characteristics of a successful online student?
Students who are successful online learners tend to:
   •Begin course activities on the first day of classes or earlier if the course is available
   •Work ahead of the course schedule
   •Set aside a specific time and place on a routine basis for study and coursework
   •Contacts the instructor immediately with any questions regarding the course or course material
   •Participates in class discussions
   •Goal oriented
   •Comfortable navigating on the Internet using a browser such as Firefox
   •Familiar with word process
   •Have basic computer skills

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5) How are online course delivered?
At Santa Ana College, we use Blackboard as our Learning Management System.  Your instructor will pot their course materials, assignments, interactive discussions, grades, and perhaps tests on their Blackboard course site.  Blackboard can be accessed from the Santa Ana College website (www.sac.edu) or directly by typing http://rsccd.blackboard.com in the browser address bar.

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6) Are there any required on-campus meetings?
Some online classes require a face-to-face orientation and/or require an on-campus proctored exam.  Hybrid courses have some instructional meetings on campus.  Dates are posted under the course information on Web Advisor (http://sis.rsccd.edu) and are viewable at the time of registration.

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7) Are DE Courses semester based? When do they start / stop?
Distance Education courses follow the same Academic Calendar as on-campus classes.  Most courses are full-semester or 16 weeks or accelerated 8 week.  However, some courses follow their department’s course schedule and needs of a shorter course schedule.

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8) If I complete a degree with online classes, am I able to transfer?
Yes!  Online and hybrid courses are the same as our face-to-face classes with the same breadth, depth, and rigor of learning.  Contact the Transfer Center with your transfer questions by phone at (714) 564-6165 or by Email at Transfer_Center@sac.edu

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9) I am an out of state student (not a California resident), can I take an online course at SAC?
This will depend on your state of residence.  Please contact the Distance Education Office at DistEd@sac.edu prior to enrollment. 

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Enrollment, Registration & Waitlist:
10) How can I search for an Online or Hybrid course?
Just like any other course at Santa Ana College, you can search for and enroll in online and hybrid courses on Web Advisor (http://sis.rsccd.edu).  You can even narrow the search to just online (DINT) and hybrid (DINT2) courses by clicking on the pull down menu under “Section Type” and selecting DINT (online) or DINT2 (hybrid). 

You can also search for online or hybrid courses directly from the Distance Education website (www.sac.edu/disted).  Simply click the “Online & Hybrid Course Search” menu link on the left side, then click the link in the “To search for online and hybrid courses” section.   

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11) How do I register for an Online or Hybrid course?
Registration for an online course or hybrid course is handled the same as traditional class enrollment:
•Continuing Students who actively attended the previous semester may complete registration by computer.
•Students enrolling for the first time or who are returning after not attending the previous semester must complete an Admission Application by applying online at www.sac.edu.
•Registration appointments for new students are processed on a first-come, first-serve basis at the time of application.
If you need further explanation of the application or registration process or procedures, contact the Admissions Office by phone at (714) 564-6000 or by Email at Adm_Records@sac.edu

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12) What do I do if I am waitlisted?
Once a class has reached its limit, the section is closed.  If the online class allows for wait-listing, add yourself to the wait list.  Although you may see a seat available, you can only add yourself to the wait list.  You can also only wait list one section per course.  Periodically a process is run to move students from the waitlist into open seats.  When you are rolled from the wait list into an open seat, an Email will be sent to notify you of this enrollment.  Make sure your Email address is up-to-date in Web Advisor.  Once you are enrolled, you will have three (3) calendar days to pay for the course.  Failure to pay prior to the deadline will result in you being dropped from the class for non-payment.   Please note that you will not be moved from the waitlist into an open seat if you have not completed the course prerequisite at SCC or SAC, you are repeating the class for the third time, or you need an overload petition.  Wait list rollovers stop for full semester courses once the semester begins.  Be proactive and Email the instructor.  Let them know that you want to add their class. 

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13) What is an add code? How do I get one?
If you are unable to enroll in a class because the class is full, you may want to Email the instructor of the course to request an add code for their class.  Only the instructor can provide an add code to add the class after the start of the semester.  An add code allows a student to add the course even if it is at capacity.  If you are sent an Email from an instructor containing an “Add Code,” log onto Web Advisor (http://sis.rsccd.edu) under the “Registration” section, click on “Add Code Registration.”  You will need to know the section number and add code number in order to add the course.  Add codes can only be used on the first day of classes or when the class begins.  They do expire!

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14) What happens after I register for an online class?
Be sure that you are prepared to take an online class.  If you have not taken one before, you should complete the SAC Student Online Orientation, located on Blackboard (http://rsccd.blackboard.com) under “My Organizations.”  This orientation will help prepare you to take an online course, as well as assist you in identifying your learning style.  As with traditional classes, you will need to “go to class” the first day.  In the case of online courses, this means logging onto Blackboard on the first day.  Your instructor may open the class up early, and will send you an Email if they do.   Email is the primary means of contact in an online course.  Make sure your Email address is up-to-date and correct in Web Advisor (http://sis.rsccd.edu).  

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15) How much do online / hybrid classes cost?
Online and Hybrid courses cost exactly the same as traditional classes:  $46 per unit for California residents, and $240 per unit for non-residents (in addition to the enrollment fee for out of state and foreign students).  See the Admissions & Records website for the most up to date information on fees and registration information (http://www.sac.edu/StudentServices/AdmissionsRecords/Pages/Fees-and-Refunds.aspx).

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16) Can I receive financial aid for a Distance Education course
Online and Hybrid courses are just like any other class offered at Santa Ana College.  Students follow the same eligibility as determined by the Financial Aid Office.  Student must also abide by the regular attendance and participation guidelines of the college and course instructor in their online or hybrid courses.  See the Financial Aid website for the most up to date information on eligibility, rules and regulations, and information (http://www.sac.edu/StudentServices/FinancialAid/Pages/default.aspx). 

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About Your Online Classroom:
17) How can I find out about specific course requirements and books?
Course requirements and textbook information are listed on Web Advisor (http://sis.rsccd.edu).  Simply find your course in Web Advisor, then click on the course title.  This will provide an information page that will include the course description, details, and a link for textbook information.

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18) Where can I get my book(s)?
All required textbooks and most other course materials or necessities can be purchase through the Santa Ana College Bookstore (http://www.donbookstore.com/donbook/). 

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19) Who is my instructor and how can I contact him/her?
Your instructor is a Santa Ana College faculty member.  Instructor information, including Email address, is listed on Web Advisor (http://sis.rsccd.edu).  In Web Advisor, locate your course and click the class title to access the information page.  The instructor’s name and Email address will be listed on the course information page.  The instructor may be able to answer questions for you prior to the start of the class.  Once the class has started, check the course syllabus for the instructor’s preferred method of communication.  You can also contact the instructor directly through Blackboard. 

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20) How is attendance and participation conducted in an online or hybrid course?
Online course attendance is explicitly stated in the instructor’s course syllabus.  Most courses require students to complete certain activities within a specified period of time (e.g. complete an online quiz, send an Email, post to a discussion board, submit an assignment, etc.).   Participation is ongoing throughout the duration of the class and is expected on a regular basis as defined by the course instructor.   The course schedule is usually included in the class syllabus.

The Santa Ana College Add/Drop Policy states: It is the student’s responsibility to withdraw officially from a course.  A student may be dropped for excessive absences when the total hours of absences exceed 10% of the total, scheduled hours of the class.  Under extenuating circumstances, a student may be reinstated by the instructor.  Students may also be dropped for non-payment according to the college policy.  For a complete listing of the Add/Drop policy and frequently asked questions, see the Admissions & Records website (http://www.sac.edu/StudentServices/AdmissionsRecords/Pages/Non-payment-Drop.aspx). 

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21) What is the process for using a DLA (Directed Learning Activity) that was assigned by my instructor?
If your instructor assigns a Directed Learning Activity (DLA) in your course, it will need to be completed with the Santa Ana College Learning Center.  To complete a DLA: 
   •Email the Learning Center at LearningCenter@sac.edu.  Be sure to include the course name, number and the DLA number required.
   •The Learning Center will send you an Email with the DLA attached.
   •Complete the DLA and Email it back to the Learning Center.
   •A Learning Center instructor will review your submitted work and will send you feedback on your completed DLA via Email. 
   •Your instructor will have your DLA work kept in their file at the Learning Center.

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22) How do online students receive tutoring?
Tutoring is available at the Learning Center for the same subjects for both traditional classroom, and online or hybrid courses.   Tutoring is free to all students.  Tutoring is available at the Learning Center for the following subjects on a “drop-in” basis (no appointment needed):  All Communication Studies courses, all Foreign Languages courses, all English, Reading and EMLS courses, and writing for any topic / class.  Tutoring is available at the Learning Center for the following subjects by appointment:  Human Development 107, 205, 220; Math (all except 219); Physics 109, 117, 210, 211, 217, 227, 237, 279, 289; Engineering 235, 250; Physical Science 117; Sociology 100; Anthropology 100; Political Science 100; Biology 109, 139, 149, 217, 229, 239, 249; and Medical Assisting 051A, 052B.  Check the Learning Center website (www.sac.edu/learningcenter) for the most up to date tutoring information.

For Online and Pathway students:   
   •Tutoring Requests: Call or Email the Learning Center (LearningCenter@sac.edu) with your tutoring subject/course request.  You will need to arrange for a call back tutoring time. 
   •Writing Tutoring:  Complete the Learning Center Conferencing Intake and Evaluation Form and save it.  Send an Email to the Learning Center requesting tutoring, and attach the completed form. 

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23) Is academic advisement available online from Counseling?
Students can contact an online counselor and schedule an appointment at the Online Counseling site (http://www.sac.edu/rsccdasp/online_counseling/index.asp).

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Support & Contacts

Support & Contacts:
1) Who do I contact if I cannot see my course on Blackboard?
If you are able to log onto Blackboard but cannot see your class under “My Courses”:
   •Verify that you are registered for the course and have paid for it on Web Advisor (http://sis.rsccd.edu).
   •Prior to the First Day of Classes:  Online courses are made available on the first day of class.  While some instructors may provide access prior to the first day, it is at their discretion.  Check Blackboard on the first day of class to see if your class has been made available.
   •After the First Day of Classes:  Verify that you are registered for the course in Web Advisor, and that you have not been dropped.  If you are registered, contact the instructor to ensure that they have made the course available. 
   •If You Recently Added the Course:  If you recently registered or added the course on Web Advisor, it may take up to 8 hours after the registration was finalized for the course to appear on Blackboard.  If it has been more than 8 hours since the registration was completely processed, contact your instructor or the Distance Education Office.  Be sure to include your Web Advisor ID number and the section number of the course. 
If you still cannot see your class, contact the Distance Education office by phone at (714) 564-6725 or Email at DistEd@sac.edu.  Be sure to provide or include your SAC Student ID number, Web Advisor User ID, and course section number. 

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2) Who do I contact if I cannot see my grades?
Check “My Grades” in Blackboard to see if any grades are posted.  If not, check the discussion board and announcements to see if there is any posts regarding the grades.  If there is nothing posted, then contact the instructor. 

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3) Who do I contact if I cannot access my test or assignment
Verify that you are trying to access the document, assignment or test within the date and time range designated by the instructor.  If it is within the available date and time range, contact your instructor.

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4) Who do I contact if I have been unsuccessful in contacting my instructor?
Many instructors have their availability and response times listed on their course syllabus.  Remember that the instructor may not be online or available at that moment, and it may take some time for them to respond to you.  It is not instantaneous.  If you have not received a response from your instructor after their stated response time has elapsed, contact the course’s division office or the Distance Education Office (disted@sac.edu). 

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5) What do I do if I have an unresolved dispute or issue with my instructor?
If you have an unresolved dispute with your instructor, you can contact the Dean of the division.  A complete list of the departments, divisions, and contact information for each of the Deans is available on the SAC website (http://www.sac.edu/AcademicAffairs/Pages/Divisions-Departments.aspx). 

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6) Who do I contact if I cannot log into Blackboard?
Only enrolled students can access Blackboard.  To log onto Blackboard use your Web Advisor User ID and password.  If you are receiving an “Invalid User ID or Password” error, try to log onto Web Advisor.  If you can successfully log onto Web Advisor, then wait 20 minutes and try to log onto Blackboard again.  If you are still unable to log onto Blackboard, try changing your password in Web Advisor.  To do so, log on, then click on the Student Menu.  Under the User Account section, click the “Student Change Password” link.  Follow the prompts to change your password.  Once your password has been successfully changed, wait 20 minutes then try to log onto Blackboard.  If you are unable to log onto Web Advisor, use the “What is my password” link on the Web Advisor home page to reset your password.  Once you are able to log into Web Advisor, wait 20 minutes then try to log into Blackboard.

If you still cannot log into Blackboard after trying the steps above, contact the Distance Education office by phone at (714) 564-6725 or Email at DistEd@sac.edu.  Be sure to have your Web Advisor user ID and Santa Ana College student ID ready. 

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7) What do I do if I forgot my Web Advisor ID or Password?
On the Web Advisor (http://sis.rsccd.edu) home page, click the “What is My Web Advisor Login?” or “What is my password?” link, located towards the lower right of the page.  These links will help you recover your log in information. 

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Santa Ana College is accredited by the Accrediting Commission for Community and Junior Colleges, Western Association of Schools and Colleges, 10 Commercial Blvd., Suite 204, Novato, CA 94949, (415) 506-0234, an institutional accrediting body recognized by the Council for Higher Education Accreditation and the U.S. Department of Education. Additional information about accreditation, including the filing of complaints against member institutions, can be found at: www.accjc.org.